Cichlid Lovers Tropical Fish
Catfish & Others
You'll Love our Fish
PH (520) 881-6662
Shipping and Conditions of Sale
$50 min. order for shipping fish, local pickup by appointment only, closed Sundays
Shipping Fish: Payment is prepaid by MasterCard, Visa, PayPal, American Express, Discover, or Postal Money Order. No COD. We don't have a shopping cart yet, so please email or call in your order. Make money orders payable to: Cichlid Lovers Tropical Fish. Include your name, complete shipping address, phone number and items ordered with payment. If you are paying by credit card please call with your number, do not email the card number, you may send your shipping info by email.
We prefer to ship fish orders Air Cargo. We can ship smaller orders USPS Express Mail overnight, hold for pickup at your local Post Office or delivered to your door.
50.00 flat rate shipping charge applies to either Air Freight or USPS Express mail. Live arrival guaranteed on all Air Freight shipments. Live arrival guaranteed on all Express Mail shipments except Tanganyikan Cichlids. USPS Priority Mail is also available at a flat rate of 25.00. No guarantee on Priority Mail shipments.
We do guarantee live arrival only if shipped with our choice of airlines and routes and the carrier is not at fault. If the carrier is at fault, than a claim must be filed with the carrier and it's between you and the carrier. We will assist you in everyway possible to get the claim through with the carrier. Carrier must confirm losses and we must be notified immediately upon receipt by either email or phone. Losses will only be credited to next order. No refunds of any kind are given, only credit on the next order. Our responsibility ends for replacements once the buyer leaves the airport with living fish. We cannot be responsible for what happens with the fish once he places them in his tank. Of course we will be on call to assist with any problems that may develop. We do not guarantee live arrival on any replacement fish, nor do we assist with the shipping charges on replacement fish. Also if you have a health question about your new arrived fish, please contact us before medicating or treating them to avoid improper treatments.
We will set up a shipping day that is convenient for both of us. We prefer to ship earlier in the week but weekend shipments can be arranged for Air Freight only. All USPS shipments must be sent early in the week.. usually Tuesday for Wednesday delivery.
Heat packs are used in the winter.
No box charges.
All fish are sent in Styrofoam boxes and packed with oxygen. We have been shipping fish for 25 years and it it quite professionally.
Dry goods may be shipped with fish orders or sent separate via ground.
We do not export out of North America but we do ship to Canada (large city airport that are serviced by US carriers that have cargo service)
Dry Goods: No minimum order. Make payable to: Cichlid Lovers Tropical Fish. Include your name, address, and phone number and items ordered with payment. Dry goods are shipped Post Office or FedEx ground prepaid freight, or with fish orders. Please include your city and zip code when contacting us for shipping estimates.
An appointment is necessary for local pickup, please call just before you come by. We are not a pet store and are not set up for people to drop by unannounced.
Unpacking Your Fish Order
Float bags until temperature is equal in the bag and the tank. Do Not Trickle Water Into The Bag! This will change the Ph and cause the nitrate and or ammonia levels to rise and become toxic to the fish, possibly poisoning them right in the bag!
Open the bag and pour fish through a net and then place them in the clean tank. Do not put the packing water into the clean tank, discard the packing water.
Shipped fish are stressed and weak, do not put in an established tank with larger and or more aggressive tank mates.